Brian Sweeney

Biography: Brian became a fully qualified gas engineer in 2009 and has been with HomeServe since 2012 after a couple of years being self employed.

Brian was a Gas Engineer for six years at HomeServe before progressing to a Service Excellence Coach (SEC) role in 2018. The main purpose of the SEC role was the coaching and training of existing engineers as well as attending problem or complaint jobs.

Brian became a Self Fix Engineer in 2021, where he developed the Self Fix Tool guide that the call centre agents use to help our customers carry out simple user adjustments to get their boiler back up and running.

Qualifications: ACS, NVQ Level 3 Plumbing & Heating, IOSH, Unvented, Level 3 Team Leadership / Business Admin

Years qualified: Since 2009